I paid cash and bought a used Buick which made Janet happier anyway.
A few years ago I needed to replace the Buick and even though I was told that Carmax was overpriced I liked the idea of a no hassle price and gave them a try. I picked out the vehicle I was interested in on the website; drove out; got a salesman; took a test drive and handed over a check. It was a pleasant experience.
When the Escape was left to swim in Cypress Creek, the insurance company decided that it was beyond repair. I had mixed emotions. I really didn’t want to buy a new car. Again, I went to the web, picked out a few vehicles that I was interested in and drove over to Carmax. The night I showed up to look at the vehicles it was threatening a thunderstorm and I didn’t want to test drive in a storm even if they had decided it was okay. I asked that they hold one of the vehicles, which they did. I returned the next morning; got a salesman; did a test drive and made a decision to purchase.
I cannot tell you how pleasant the experience was from the beginning to the end. Every question I had was promptly answered by the person I asked. Every person I encountered was extremely pleasant.There was no owner’s manual in the glove department so they said to go to the nearby Honda dealer, purchase one and they would reimburse me. Well, I could save $25 by ordering on line so I did. Received the manual and invoice so I drove out to check on the license plates. Got a person I had never spoken to before. She went on to her computer system and quickly answered my inquiry about when they would have the license plates. I mentioned the manual and she immediately gave me a full refund including the shipping charges. When Alcy inquired about the name of the finance officer, she had that answer. A few key strokes and she had all the information about my purchase available. So different from the dealers I had dealt with in the past. Maybe I paid more than I could have purchased it elsewhere. Somehow I doubt that. I didn’t have to deal with a sleazy manipulating salesperson or play silly games. Very straight forward from start to finish.
Haraldo, my salesman, drove us over to Chase to get the cashier’s check. He originally chose a Benz but I asked to go in something cheaper (didn't need the temptation to upgrade) so we went in the Eqquus. The people were pleasant, questions were quickly and courteously answered. I hope to never ever buy another car but if I have to do I can assure you it will be at Carmax.
My new vehicle, a 2014 Honda CRV, does not have the macho charisma of the Escape (which looked a lot like my beloved '82 F150). The Honda does look a lot like the 2012 Escape that I almost died laughing when I first saw it. Told Alcy yesterday it looked much too much like a 'chick car' but so far I was pleased with the choice so I guess it is okay. Maybe I can get a crewcut and an U S Marine tattoo to make up for it.