I paid cash and bought a used Buick which made Janet happier anyway.
A few years ago I needed to replace the Buick and even
though I was told that Carmax was overpriced I liked the idea of a no hassle
price and gave them a try. I picked out the vehicle I was interested in on the
website; drove out; got a salesman; took a test drive and handed over a check.
It was a pleasant experience.
When the Escape was left to swim in Cypress Creek, the
insurance company decided that it was beyond repair. I had mixed emotions. I
really didn’t want to buy a new car. Again, I went to the web, picked out a few
vehicles that I was interested in and drove over to Carmax. The night I showed up
to look at the vehicles it was threatening a thunderstorm and I didn’t want to
test drive in a storm even if they had decided it was okay. I asked that they
hold one of the vehicles, which they did. I returned the next morning; got a
salesman; did a test drive and made a decision to purchase.
I cannot tell you how pleasant the experience was from the
beginning to the end. Every question I had was promptly answered by the person
I asked. Every person I encountered was extremely pleasant.
There was no owner’s manual in the glove department so they
said to go to the nearby Honda dealer, purchase one and they would reimburse
me. Well, I could save $25 by ordering on line so I did. Received the manual
and invoice so I drove out to check on the license plates. Got a person I had
never spoken to before. She went on to her computer system and quickly answered
my inquiry about when they would have the license plates. I mentioned the manual and she immediately gave me a full refund including the shipping charges. When Alcy inquired
about the name of the finance officer, she had that answer. A few key strokes
and she had all the information about my purchase available. So different from
the dealers I had dealt with in the past. Maybe I paid more than I could have
purchased it elsewhere. Somehow I doubt that. I didn’t have to deal with a
sleazy manipulating salesperson or play silly games. Very straight forward from start to finish.
Haraldo, my salesman, drove us over to Chase to get the
cashier’s check. He originally chose a Benz but I asked to go in something cheaper (didn't need the temptation to upgrade)
so we went in the Eqquus. The people were pleasant, questions were quickly and courteously
answered. I hope to never ever buy another car but if I have to do I can assure
you it will be at Carmax.
My new vehicle, a 2014 Honda CRV, does not have the macho charisma of the Escape (which looked a lot like my beloved '82 F150). The Honda does look a lot like the 2012 Escape that I almost died laughing when I first saw it. Told Alcy yesterday it looked much too much like a 'chick car' but so far I was pleased with the choice so I guess it is okay. Maybe I can get a crewcut and an U S Marine tattoo to make up for it.
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