I booked the room in late June for July 15th. When I arrived at the motel they asked for me credit card. I explained that I had already paid through Priceline and was told that was only to “hold” the reservation. When I received my credit card statement Priceline charged me in June, the motel in July so I called Priceline. The charge from the motel was thirteen dollars less.
The girl on the phone at Priceline took all the information and said she would turn it over to one of their “specialist” and that I should have an answer within five working days—already not very impressive. So I called the credit card and they immediately disallowed the Priceline billing.
Today I received my answer from Priceline and was told that the motel was refunding their billing. I replied back that was not satisfactory and asked why I was being billed thirteen dollars more from Priceline than I had been by the motel.
Tonight I got a reply that Priceline could not refund the difference. I replied thinking them for the reply and noted that in the future I would avoid booking through Priceline. Actually when speaking to the credit card company I distinctly got the impression that I was not the only complaint about Priceline Just thought I would mention this as a heads up since most of you do more traveling than I have been doing in the past.
I’ve got a room booked in Bastrop for the Texas Photo Fest in Smithville but it is through Expedia. I think I will call the motel and see what their price is if I go direct and leave out the middle man. At least it will give me an opportunity to see if I want to go with Expedia in the future. I can assure you this is a one and only time with Priceline.